At eh88, we believe that gaming should always be fun, safe, and within your control. We are fully committed to responsible gaming practices and the protection of every player on our PAGCOR-licensed platform.
eh88 takes responsible gaming seriously. Here are the six pillars of our player protection program — because your well-being always comes first.
eh88 enforces a strict 21+ age requirement in line with Philippine law and PAGCOR regulations. Every new account undergoes identity verification before any real-money play is permitted. We use government-issued ID checks to ensure no underage player can access the platform.
You are always in the driver's seat. eh88 gives you full control over your gaming activity through deposit limits, loss limits, wager limits, and session time limits. Set them up in your account settings at any time — changes that reduce limits take effect immediately.
If you feel you need a break, eh88's self-exclusion tool lets you temporarily or permanently close your account. During a self-exclusion period, you will not be able to log in, deposit, or receive any marketing communications from eh88. Your well-being is non-negotiable.
It's easy to lose track of time when you're having fun. eh88's reality check feature sends you periodic in-session notifications showing how long you've been playing and your net gaming position, so you can make informed decisions about whether to continue.
eh88's responsible gaming team actively monitors player behavior for signs of problem gambling — such as chasing losses, dramatically increasing bet sizes, or extended uninterrupted sessions. If we identify concerning patterns, we will proactively reach out to offer support.
You are never alone. eh88 provides direct access to responsible gaming support through our 24/7 customer support team. We also encourage players who need additional help to reach out to professional counseling services available in the Philippines.
Under Philippine law and PAGCOR regulations, you must be at least 21 years of age to register and play on eh88. This is a strict, non-negotiable requirement. We verify every player's age during the KYC process.
Protecting young Filipinos from the potential harms of gambling is one of eh88's most important responsibilities. Here's how we enforce our 21+ policy:
When you sign up, you must declare your date of birth. Any account where the declared age is below 21 is immediately rejected and cannot proceed to verification.
Before your first withdrawal — and often before your first deposit — eh88 requires a government-issued ID (UMID, passport, driver's license, or PhilSys ID) to confirm your identity and age.
If at any point eh88 has reason to believe a player may be underage, the account is immediately suspended pending re-verification. Any winnings accumulated by an underage player will be forfeited.
If you are a parent or guardian and are concerned that a minor in your household may be accessing eh88, please contact our support team immediately. We will investigate and take prompt action.
eh88 puts powerful tools directly in your hands. Access all of these from your account settings — no need to contact support for most of them.
Set a maximum amount you can deposit into your eh88 account per day, per week, or per month. Once your limit is reached, no further deposits are accepted until the period resets. Reducing your limit takes effect immediately; increasing it requires a 24-hour cooling-off period.
Cap the total amount you can lose within a set time period. This is one of the most effective tools for keeping your gaming within a budget you're comfortable with. Like deposit limits, reductions are instant while increases require a waiting period.
Set a maximum duration for each gaming session. When your time is up, eh88 will notify you and, if you choose, automatically log you out. This helps prevent the kind of extended, unplanned sessions that can lead to problem gambling behavior.
Need a short break? A cooling-off period temporarily suspends your account for a defined duration — 24 hours, 7 days, 30 days, or 90 days. During this time, you cannot log in, deposit, or place bets. The period cannot be shortened once activated.
Self-exclusion is a longer-term measure for players who feel they need a more serious break from gambling. You can self-exclude for 6 months, 1 year, 3 years, or permanently. During self-exclusion, your account is fully suspended and you will be removed from all marketing lists. To self-exclude, contact our support team directly.
Enable periodic pop-up reminders during your gaming sessions that show you how long you've been playing and your net win/loss position. You can set these to appear every 15, 30, or 60 minutes. A simple but powerful way to stay aware of your gaming activity.
How to Access Your Tools: Log in to your eh88 account → Go to Account Settings → Select "Responsible Gaming." All tools are available there. For self-exclusion requests, please contact our 24/7 support team via live chat or email at [email protected].
Gambling is meant to be entertainment — not a way to make money or escape problems. If you're not sure whether your gambling has become a problem, ask yourself these questions honestly.
Check any statements that apply to you over the past 12 months:
I have spent more money on gambling than I originally planned to.
I have tried to win back money I lost by gambling more (chasing losses).
I have borrowed money or sold belongings to fund my gambling.
I have felt restless, irritable, or anxious when trying to cut down on gambling.
Gambling has caused problems with my family, friends, or work.
I have hidden my gambling activity from people close to me.
I think about gambling frequently, even when I'm doing other things.
I use gambling as a way to escape stress, anxiety, or personal problems.
If you checked two or more of the above, it may be a sign that gambling is having a negative impact on your life. Please consider using eh88's self-exclusion tool and reaching out to a professional counselor. You are not alone — help is available.
Problem gambling can affect anyone — regardless of age, income, or background. Recognizing the warning signs early is the first step toward getting help.
Responsible gaming starts with the right mindset. Here are some habits that keep gaming fun:
Decide how much you can comfortably afford to lose before you start. Treat it like entertainment spending — once it's gone, stop playing.
Losing streaks are a normal part of gambling. Chasing losses by betting more is one of the most common paths to problem gambling. Accept losses and walk away.
Step away from the screen regularly. Use eh88's session time limit and reality check features to remind yourself to pause and reflect.
Online casino games are designed for entertainment. The house always has an edge over the long run. Play for fun, not as a primary source of income.
If you or someone you know needs help with problem gambling, these resources are available in the Philippines. Reaching out is a sign of strength, not weakness.
The Philippine Amusement and Gaming Corporation (PAGCOR) oversees responsible gaming standards for all licensed operators in the Philippines, including eh88. PAGCOR's responsible gaming framework sets the standards we follow to protect Filipino players.
Licensed mental health professionals and addiction counselors are available across the Philippines — in Manila, Cebu, Davao, Quezon City, Makati, and other major cities. If gambling is affecting your mental health, please seek professional support. Your GP can provide a referral.
Gamblers Anonymous (GA) is a fellowship of men and women who share their experience, strength, and hope with each other to solve their common problem and help others recover from a gambling problem. GA meetings are held regularly across the Philippines.
Our dedicated responsible gaming support team is available 24/7 via live chat within your account dashboard. They can help you activate any of our player protection tools, process a self-exclusion request, or simply talk through your concerns in a judgment-free environment.
Prefer to reach out in writing? Send your responsible gaming concerns or self-exclusion requests to our dedicated support address. Our team responds to all responsible gaming emails within 24 hours. Email: [email protected] with the subject line "Responsible Gaming."
Problem gambling affects not just the individual but also their loved ones. If someone close to you has a gambling problem, you can contact eh88's support team to discuss options. We can help facilitate a third-party self-exclusion request where appropriate under Philippine law.
PAGCOR Compliance: eh88 operates under a license issued by the Philippine Amusement and Gaming Corporation (PAGCOR) and is fully compliant with PAGCOR's responsible gaming requirements. Our responsible gaming program is reviewed regularly to ensure it meets or exceeds PAGCOR standards for player protection.
Responsible gaming is at the heart of everything we do at eh88. Enjoy our full range of PAGCOR-licensed games — slots, live casino, sports betting, sabong, bingo, and more — with the confidence that your safety always comes first.
21+ Must be 21 or older to register. PAGCOR licensed. Please play responsibly.